Terms and Conditions

Acceptance

By accessing and/or using the website, you agree to be bound by the terms as stated. DDR Direct may at any time modify any of the terms and such modification will supersede and replace any previous terms. The amended terms will be made available on the website. Each time you access the website and/or use the services offered via the website, you agree to be bound by the terms, as modified from time to time.

Ordering

All orders must only be placed through the online store. Once the order has been placed, a payment will be made using the (insert) or via EFT. Once payment has cleared, the order will be shipped. Any questions can be emailed to info@ddrdirect.co.za

Payment

Payments are made by credit card when checking out on our website or by EFT directly into DDR Direct account. DDR Direct makes use of PayFast for all credit card payments. We regret that no Diners or American Express cards will be accepted.

Shipping and Delivery

The package will be shipped from DDR Direct within 1-5 working days of payment clearing. Once the order has been dispatched, the customer will be notified and receives a tracking number, enabling them to track their parcel. Any further queries can be emailed to orders@ddrdirect.co.za.

DDR Direct reserves the right to use a/any couriering service at their discretion.

Returns on Unwanted goods

The Buyer has 7 days, starting from the date the goods were received, to notify DDR Direct via email of the unwanted item/return. Once the Buyer has gained written consent from DDR Direct of the return, the Buyer has 30 days to return the product/s to DDR Direct.

Warranties exclude negligence, misuse, abuse, power surges and incorrect installations

All unwanted good/products should be returned in their original packaging and unused. The Buyer should also ensure that the goods are carefully packaged to prevent any damages during transit. Buyer must take care, to ensure that the product is properly packaged to prevent damages while in transit. If the product has been used or damaged, we reserve the right to reject the buyers request for refund.

Should the buyer wish to cancel the order, after it has been dispatched, a 15% handling fee will be charged, along with the shipping fees to the buyers account.

Defective, Non-Conforming Goods

Buyers are encouraged to inspect goods thoroughly upon receipt, should any product be defective, or not meet the specifications provided; you have the right to return the goods. The Buyer needs to contact DDR Direct for consent to return or for a resolution.

Warranties exclude negligence, misuse, abuse, power surges and incorrect installations

Goods must be returned in original packaging with all the original parts and documents enclosed. The Buyer should also ensure that the goods are carefully packaged to prevent any damages during transit. Buyer must take care, to ensure that the product is properly packaged to prevent damages while in transit. If the product has been used or damaged, we reserve the right to reject the buyers request for refund.

Once the items are received by DDR Direct, it will be inspected. Should there be a defect present, or the goods does not match the item you ordered, the refund will be processed as per applicable law. Products that have been misused, used for something other than the intended purpose or altered in any way, may not be eligible for a refund.

Should a refund be granted, the refund will be done within 7 working days.

Should you fail to comply with the provision laid in this return policy, we reserve the right to refuse returns/refunds and to charge the buyer expenses incurred.

Privacy and Security

All personal information supplied by the customer to DDR Direct will remain private and will not be shared with any third parties. All information regarding products purchases is confidential and will not be divulged to anyone other than that buyer.

Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to a typographical error, we reserve the right to refuse or cancel any orders placed for product listed at the incorrect price. We shall have the right to refuse or cancel any such orders irrespective of whether the order has been confirmed and you have been charged. If you have been charged for your purchase and your order is cancelled, we shall refund you with the full amount without exception.

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