Returns Policy

This returns policy applies to all products purchased on this website.

Warranties exclude negligence, misuse, abuse, power surges and incorrect installations

Returns on Unwanted goods

The Buyer has 7 days, starting from the date the goods were received, to notify DDR Direct via email of the unwanted item/return. Once the Buyer has gained written consent from DDR Direct of the return, the Buyer has 30 days to return the product/s to DDR Direct.

All unwanted good/products should be returned in their original packaging and unused. The Buyer should also ensure that the goods are carefully packaged to prevent any damages during transit. Buyer must take care, to ensure that the product is properly packaged to prevent damages while in transit. If the product has been used or damaged, we reserve the right to reject the buyers request for refund.

Should the buyer wish to cancel the order, after it has been dispatched, a 15% handling fee will be charged, along with the shipping fees to the buyers account.

Defective, Non-Conforming Goods

Buyers are encouraged to inspect goods thoroughly upon receipt, should any product be defective, or not meet the specifications provided; you have the right to return the goods. The Buyer needs to contact DDR Direct for consent to return or for a resolution.

Goods must be returned in original packaging with all the original parts and documents enclosed. The Buyer should also ensure that the goods are carefully packaged to prevent any damages during transit. Buyer must take care, to ensure that the product is properly packaged to prevent damages while in transit. If the product has been used or damaged, we reserve the right to reject the buyers request for refund.

Once the items are received by DDR Direct, it will be inspected. Should there be a defect present, or the goods does not match the item you ordered, the refund will be processed as per applicable law. Products that have been misused, used for something other than the intended purpose or altered in any way, may not be eligible for a refund.

Should a refund be granted, the refund will be done within 7 working days.

Should you fail to comply with the provision laid in this return policy, we reserve the right to refuse returns/refunds and to charge the buyer expenses incurred.

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