Frequently Asked Questions


What are the delivery charges for orders from the Online Shop?

Our delivery charges is R120 flat fee.

Do You Ship Internationally?

We do not ship products internationally.

How Long Will It Take To Get My Package?

The package will be shipped from DDR Direct within 1-5 working days of payment clearing.


Which payment methods are accepted in the Online Shop? for secure payments: EFT VISA MASTERCARD

Is Buying On-Line Safe? is an South African secure payment gateway

Order & Retunrs

What exactly happens after ordering?

You will receive an invoice via your email, you could also view your order on your account page.Your parcel will be packaged ready to collect by delivery courier. The courier will deliver to your address as captured in your profile.

How Can I Cancel Or Change My Order?

Please email us

Do I need an account to place an order?

When you check out the item you are required to complete contact information, a username and password. Your account will be automatically created and you may login to view your account and order details.

How Do I Track My Order?

We will email you a tracking number.

How Can I Return a Product?

The Buyer has 7 days, starting from the date the goods were received, to notify DDR Direct via email of the unwanted item/return. Once the Buyer has gained written consent from DDR Direct of the return, the Buyer has 30 days to return the product/s to DDR Direct. Also see our Returns Policy.
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